Last Updated on 12/01/2025

These are the official Terms and Conditions of Use for Brad & Lola LLC, operating under the brand name Brad & Lola, located at:

3833 POWERLINE RD STE 201
FT LAUDERDALE, FL 33309

Our official contact email is [email protected].

“You,” “Your,” or “User” refers to any purchaser, subscriber, or participant in our websites, communications, and digital content (“Offerings”).

NOTICE: These Terms and Conditions of Use are legally binding. By accessing or purchasing any Offering, You agree to these Terms.

1. GENERAL PROVISIONS

This website and all related digital content are owned and operated by Brad & Lola LLC (“Company,” “We,” “Us,” or “Our”).
You must be at least 18 years old to access Our Offerings.

Use of this site is at Your own risk. While We maintain reasonable security and technology, We make no representations about uninterrupted or error-free service. These Terms may be updated at any time; the “Last Updated” date reflects the current version.

2. OFFERINGS

Brad & Lola provides educational digital content designed to support couples in strengthening their relationship, intimacy, and communication. Our methodology is based on The Connection & Intimacy Code™, which guides couples through three foundational pillars.

Our Offerings include (but are not limited to):

• JuiceLetter — paid email-based newsletter
• JuiceClub — 3-month or annual membership with monthly videos, exercises, and group Q&A

Additional products and offerings may be added or changed over time.

3. TERMS OF SITE & PURCHASER AGREEMENT

By purchasing or subscribing to any Offering, You agree to abide by these Terms and any disclaimers or policies referenced herein. If You do not agree, contact Us at [email protected] to request removal from Our systems.

4. MEMBERSHIP AND SUBSCRIPTION TERMS

4.1 JuiceLetter (Monthly Subscription with Auto-Renewal)

• JuiceLetter is a monthly subscription newsletter delivered via email every two weeks.
• Subscription renews automatically each month until canceled by You.
• You may cancel at any time through Your account or by emailing Us.
• There are no renewal reminder emails. You are responsible for tracking Your billing cycle and managing Your subscription.
• Cancellation is effective immediately; You will not receive further JuiceLetters once You cancel.
• No refunds are provided for JuiceLetter, except under rare, exceptional circumstances at Our sole discretion (see Refund Section).

4.1.1 Access to Delivered Content

• Some JuiceLetter emails may include access to supplemental video content delivered via third-party platforms (e.g., unlisted YouTube links).
• Access to such video content remains available for up to 30 days from the date it is sent, regardless of whether You cancel Your JuiceLetter subscription.
• After the access period expires, the content is no longer available.
• Cancellation does not extend access windows or reinstate expired content.

4.2 JuiceClub (3-Month or Annual Membership, No Auto-Renewal)

• The JuiceClub membership includes:
  • Monthly topic video + exercise (delivered via email)
  • A live monthly Q&A call via Zoom
  • A 3-pillar framework based on The Connection & Intimacy Code™, with each month highlighting one pillar through selected concepts, guidance, and practical exercises (not full or exhaustive instruction of the entire pillar).

JuiceClub is designed to introduce and deepen awareness of the framework over time and does not claim to teach or complete the full methodology within a single term.

4.2.1 Access Expiration

• Video content sent via email remains accessible for 90 days only, after which it is deleted.
• Q&A session replays are available for 3 days only after the call.
• There is no platform with ongoing access to past materials.
• Failure to watch content within the access window does not qualify for refunds or extensions.

4.2.2 Renewal Notices

• JuiceClub does not auto-renew.
• Members receive a 14-day reminder email before the end of their membership.
• 3-month members may choose to continue for another 3 months or upgrade to 1 year.
• Annual members may choose another annual term or a 3-month extension.

4.2.3 Refunds

• No refunds are provided except in exceptional circumstances (see Refund Section).

5. PAYMENT TERMS

• Pricing for all Offerings is listed at checkout.
• By purchasing, You authorize Us to charge Your payment method for the total amount shown at checkout.
• You agree to maintain current, complete, and accurate billing information.
• We reserve the right to update pricing for new purchases at any time.

6. CANCELLATION POLICY

6.1 JuiceLetter

You may cancel at any time.

• Cancellation stops future renewals but does not generate refunds for past payments.
• Upon cancellation, You immediately stop receiving new emails.

6.2 JuiceClub

• JuiceClub memberships cannot be canceled mid-term, as access is provided to time-sensitive educational content.
• If You choose not to renew, You simply do not purchase a new term.
• No partial refunds or proration is offered for non-use.

7. REFUND POLICY

We do not offer refunds for any Offering by default.

However, We understand that personal situations may occur. In exceptional circumstances, You may email Us at [email protected] with an explanation of Your situation. We will review the request and determine, at Our sole discretion, whether any accommodation is appropriate.

This discretionary action:

• Is not guaranteed
• Does not establish precedent
• Does not obligate Us to provide future refunds under similar circumstances

Chargebacks without first contacting Us violate these Terms and may result in account termination.

8. ACCESS TO MATERIALS AND CONTENT POLICY

Because the Offerings are digital, email-delivered, and time-limited:

• Access to JuiceLetter content ends immediately upon cancellation.
• Access to JuiceClub videos expires after 90 days.
• Access to Q&A replays expires after 3 days.
• Missing access windows does not qualify for refunds or credit.
• Downloading, recording, or redistributing any content is strictly prohibited.

9. INTELLECTUAL PROPERTY RIGHTS

All text, videos, graphics, exercises, worksheets, emails, branding, and frameworks (including The Connection & Intimacy Code™) are copyrighted intellectual property of Brad & Lola LLC.

You may not:

• Copy, distribute, or share Our content
• Upload or post materials elsewhere
• Resell or repurpose any Offering
• Teach or claim ownership of any part of Our methodology
• Record or distribute Q&A sessions

Violation may result in immediate termination and legal action.

10. USER CONTRIBUTIONS & MODEL RELEASE

Any comments, shared stories, feedback, or materials submitted by You (including via email or live Q&A sessions) may be used by Us in whole or in part for business purposes unless You explicitly request otherwise.

By participating, You grant Us a non-revocable commercial license to use Your submitted content unless stated otherwise.

11. EDUCATION & COACHING DISCLAIMER (IMPORTANT)

Brad & Lola are not licensed therapists, psychologists, counselors, or certified practitioners.

All content provided is based on:

• Personal experience
• Observations from our own and client's relationships
• The Connection & Intimacy Code™ methodology
• General educational principles

We do not provide medical, psychological, mental health, or licensed professional relationship counseling.

You agree that:

• Our Offerings are for educational and transformational purposes only.
• If you need professional advice, you must consult a licensed or certified practitioner.
• We make no guarantees regarding results, improvements, or outcomes.
• Your participation is voluntary and you accept full responsibility for your decisions and actions.

12. TECHNOLOGY DISCLAIMER

We use third-party platforms for payment processing and email delivery.
We are not responsible for:

• Payment processor errors
• Internet issues
• Email delivery failures
• Platform outages beyond our control

You agree to hold Us harmless for any technological failures.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, You agree to release Us from all claims, damages, or liabilities arising from:

• Use or misuse of Our Offerings
• Personal decisions made based on our educational content
• Missed emails or expired access windows
• Inability to attend live Q&A sessions
• Technical issues

Our liability is strictly limited to the amount You paid for the Offering.

14. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Brad & Lola LLC, its owners, employees, contractors, and affiliates from any claims, damages, or liabilities arising from Your participation or Your violation of these Terms.

15. TERMINATION OF ACCESS

We may revoke Your access to any Offering—without refund—if:

• You violate these Terms
• You engage in inappropriate behavior during Q&A or community interactions
• You attempt to share or distribute our content
• You initiate a chargeback without contacting Us first

We reserve the right to block Your IP or remove You from all future communications.

16. FINANCIAL DISPUTES & CHARGEBACKS

Before filing a chargeback, You must email Us to attempt resolution.
If You initiate a chargeback:

• You forfeit all access to content
• We reserve the right to provide proof of purchase and Terms agreement to Your bank
• We may pursue collections or legal remedies as needed

17. NON-DISPARAGEMENT

You agree not to publicly defame, slander, or harm Brad & Lola LLC.
If You have concerns, You must email Us privately to resolve them.

18. DISPUTE RESOLUTION

If a dispute arises, You agree to attempt resolution through good-faith negotiation and mediation before filing legal action. All disputes shall be governed by Florida law.

19. SEVERABILITY

If any portion of these Terms is deemed invalid, all remaining portions remain fully enforceable.

20. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the full agreement between You and Brad & Lola LLC.

CONSENT

By accessing or purchasing any Offering, You confirm that You have read, understand, and agree to these Terms and Conditions.

For questions, contact: [email protected]